Contact Kitovo Support

Have a question, suggestion, or found a bug? We'd love to hear from you. Our team is dedicated to providing excellent support for all Kitovo users.

Whether you need help with our receipt generator tools, have feedback about new features, or encountered a technical issue, we're here to assist. Kitovo is committed to making business document creation simple and accessible for everyone, and your input helps us improve our platform every day.

Our support team handles inquiries ranging from basic usage questions to complex technical troubleshooting. We also welcome suggestions for new receipt templates, feature requests, and partnership opportunities. Every message is reviewed by our team, and we prioritize responses based on urgency and impact to our user community.

General Support

For technical issues, account questions, or general inquiries about using our receipt generator tools.

Feature Requests

Have an idea for a new feature or improvement? We actively review all suggestions from our community.

Support Hours & Response Times

When We're Available

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We strive to respond to all inquiries within 24 to 48 business hours. During peak periods, response times may be slightly longer, but we always prioritize urgent technical issues that prevent users from accessing our receipt generator tools.

For critical bugs or service outages, we aim to provide an initial response within 4 hours during business hours. Weekend and holiday messages are reviewed on the next business day. If you need immediate assistance, please mark your email subject line with "URGENT" to help us prioritize your request appropriately.

What to Include in Your Message

To help us assist you faster, please include a detailed description of your issue or question, the browser and device you're using, and any error messages you've encountered. Screenshots are always helpful for troubleshooting visual or technical problems with our receipt templates.

If you're reporting a bug, please include the steps to reproduce the issue, what you expected to happen, and what actually occurred. For feature requests, describe your use case and how the feature would benefit your workflow. The more context you provide, the better we can understand and address your needs.

Frequently Asked Questions

How do I create a receipt?
Simply visit our Receipt Generator page, fill in your business and transaction details, and download your receipt as PDF or PNG. No account or login required.
Is my data stored on your servers?
No. Kitovo processes all data locally in your browser. Your financial information never leaves your device, ensuring complete privacy and security for your business transactions.
Can I use Kitovo offline?
Yes! Once the page is loaded, Kitovo works completely offline. This makes it perfect for field service professionals, remote workers, or anyone who needs to create receipts without an internet connection.
What receipt templates are available?
We offer multiple specialized templates including general receipts, rent receipts for HRA claims, cash receipts, sales receipts, service receipts, and itemized receipts. Each template is designed for specific business needs.
How do I report a bug?
Please email us at support@kitovo.app with a description of the issue, steps to reproduce it, and your browser information. We appreciate your help in making Kitovo better for everyone.